Education Support Centre (ESC Services) Key Features

Product description

ESC provides frontline technical support on Microsoft technologies, including all products covered by Campus and Select agreements. In accordance with Microsoft Master Service Agreement for Premier Support, the ESC has the ability to escalate calls directly to Microsoft Ltd where appropriate.  A not-for-profit organisation based out of Nottingham Trent University, the ESC is uniquely placed to support the academic community.

Benefits of this Agreement

• Sites joining the Agreement save 10% off the ESC list prices
• Flexible support packages available, based on number of FTE staff or maximum number of incidents
• ESC has the ability to escalate support calls directly to Microsoft at no extra charge

Full Agreement details

Details are described in more detail in the Agreement Overview

Licence type

This Agreement relates to a Service (not a Software or Data product). Special Terms and Conditions have been drawn up which relate to this Agreement.

Pricing

Pricing structure is divided between small, medium, and large institutions based on staff FTE count.
Sites can join the Agreement at any time and monthly pro-rata pricing is available.
Please see the Pricing Table in the Overview for full pricing details.

Key dates

• Agreement start date: 01/01/2009
• Agreement end date: 31/12/2011
• Invoice date: 01/10

Any questions?

Please view the agreement Overview.  If you have any further questions, then please email us at help@eduserv.org.uk